Privacy Policy

We respect your privacy and are committed to protecting the personal data you share with Panda Zino Casino. This Privacy Policy explains what personal information we collect, how we use it, with whom we share it, and the choices you have. It applies to our website, mobile applications, and any account or gaming services we provide.

Legal Status

Panda Zino Casino operates under an offshore online gaming framework and holds a remote gaming master license number 8048/JAZ issued under Curacao’s licensing framework. We process personal data under applicable laws, including data protection rules where they apply to you, and we take steps to meet recognized standards for data security and user privacy.

Registration and Login Process

When you create an account we collect information necessary to set up and manage your account and to comply with legal requirements.

• Typical information collected: your name, email address, password, date of birth, address, mobile number, and your chosen account preferences such as language and currency.
• We use this information to create and administer your account, to verify your age and identity where required, to communicate account-related messages, and to protect against fraud and abuse.
• KYC and identity verification: We may request government-issued identity documents and proof of address to verify your identity before certain account actions. These checks are required for regulatory compliance and fraud prevention.
• Account activation: we may send an email verification link to confirm your contact details.

Games and Software Providers

To deliver games and related services, we share certain information with software providers and service partners.

• Types of data shared: account identifiers, anonymized gameplay data, and limited personal data where required for lawful service provision and fraud prevention.
• Providers we work with include major game studios and live-dealer platforms. These partners may process data on our behalf and under their own privacy rules for the purposes of operating games and ensuring fair play.
• Independent auditors and testing bodies may receive gameplay or system data necessary to assess randomness and fairness of games.

Bonuses and Promotions

We process personal and account information to determine your eligibility for promotions, to apply bonuses, and to monitor for abuse.

• Data used includes account activity, play history, and status in any promotional campaigns.
• We may use this information to send you promotional communications if you consent or where permitted by law; you can opt out of marketing communications at any time.
• We monitor bonus use to prevent fraudulent activity and to ensure compliance with promotional terms.

VIP and Loyalty Program

We collect and analyse gameplay and account activity to administer loyalty points, VIP tiers, and related rewards.

• Information processed includes play frequency, game types played, and other activity-based metrics used to calculate points and tier status.
• We may use profiling to personalise offers and benefits. You have the right to object to profiling for marketing purposes and to request human review where automated decisions affect you significantly.

Payment Methods and Banking Terms

We process personal identifying information and account-related data that is necessary to operate user accounts and to meet legal and security obligations.

• We limit the collection of sensitive financial details and handle any account-related information securely and only for lawful purposes such as account administration, fraud prevention, and compliance.
• Where third parties assist with account-related processing, they act under contractual obligations to protect your information.

Key Terms and Conditions (Data-related)

We use personal data to enforce our terms, prevent and investigate misuse, and to manage account restrictions.

• Data processing for compliance and security is carried out on the basis of legal obligations, contractual necessity, and our legitimate interests in preventing fraud and ensuring the safety of our services.
• Accounts may be restricted or closed where activity violates terms; we will retain records of such actions as required by law and to defend our legal interests.

Mobile and Technical Features

We collect technical and device information to provide and improve our mobile apps and responsive website.

• Technical data may include device type, operating system, app identifiers, IP address, and performance metrics to ensure a smooth experience.
• We use cookies and similar technologies to remember preferences, enable essential site functions, analyse usage, and support security. You can manage cookie preferences through your browser or app settings.
• Optional features such as push notifications are subject to your device permissions and can be disabled at any time.

Security and Fair Play

We protect your personal data using industry-standard measures and collaborate with independent auditors to ensure fairness where applicable.

• Data in transit and at rest is protected using robust encryption and secure infrastructure measures.
• We implement access controls, monitoring, and network protections to reduce the risk of unauthorized access, disclosure, or loss.
• Random number generation and game fairness are subject to independent testing. Auditors and testing bodies may process limited data to perform their assessments.

Responsible Gambling Features

We process information to provide and enforce responsible gaming tools and to help keep play within safe limits.

• Data used includes session duration, play activity, and any limit or exclusion choices you make.
• We offer tools such as deposit or session limits, time-outs, self-exclusion, and reality checks. Where you exercise these options, we record them to ensure they are respected.
• We may provide information and referrals to support organizations if you request help or if our monitoring indicates potential risk.

Advantages and Disadvantages (Privacy-related)

We aim to be transparent about privacy strengths and limitations.

• Advantages: we work with reputable providers, use strong technical protections, and offer tools to manage account privacy and responsible play.
• Disadvantages: as an offshore-licensed operator serving multiple jurisdictions, your data may be transferred across borders for service delivery and compliance. We implement safeguards to protect your information during transfers.

General Casino Information (Data Impact)

Below is information about our operations that relates to how and where we may process your data.

• Established: Panda Zino Casino is positioned as a modern gaming brand launched in the early-to-mid 2020s.
• Operator: services are provided under the operator name listed in our regulatory documentation. We use service providers and partners in multiple countries to deliver our platform.
• Languages and communication: we provide support and communications in multiple languages to serve our users. You can select your preferred language in account settings.
• Geographic scope: we accept users from a range of jurisdictions where our services are permitted; processing of personal data may involve transfers to other countries where our processors operate.

Data Sharing and Third Parties

We share personal data only as necessary to deliver services, comply with law, and protect rights.

• Recipients may include service providers, game studios, auditors, fraud-prevention partners, and legal or regulatory bodies when required.
• Third parties process data under contractual obligations to keep data secure and to use it only for specified purposes.
• Where transfers outside your jurisdiction occur, we implement appropriate safeguards to provide an adequate level of protection.

Data Retention

We retain personal data only as long as necessary for the purposes described, for legal or regulatory compliance, or to protect our legitimate interests.

• Account data, verification documents, and records of restricted activity are kept in line with applicable laws and to enable us to respond to enquiries or investigations.
• When data is no longer required, we securely delete or anonymize it.

Your Rights

You have rights over your personal data under applicable data protection laws. These may include the right to:

• Access the personal data we hold about you;
• Request correction of inaccurate or incomplete data;
• Request deletion of personal data where there is no legal reason for us to retain it;
• Request restriction of processing in certain circumstances;
• Receive a copy of personal data you provided in a structured, machine-readable format (data portability) where applicable;
• Object to processing for direct marketing or on grounds relating to your particular situation;
• Withdraw consent at any time where processing is based on consent.

To exercise your rights or make a privacy request, contact us at [email protected]. We will respond within applicable timeframes and may request identity verification before fulfilling requests. You also have the right to lodge a complaint with a supervisory authority in your country or region.

Cookies and Tracking

We use cookies and similar technologies to make our services work, to analyze usage, and to support marketing where you have consented.

• Essential cookies are required for core functionality. Non-essential cookies are used for analytics and personalised marketing and require your consent where required by law.
• You can manage cookie preferences through our cookie settings, app settings, or your browser/device controls.

Automated Decisions and Profiling

We may use automated processing to manage account eligibility, loyalty tiering, and personalised offers. Where automated decisions produce legal or similarly significant effects, you have the right to request human review and to challenge the decision. You may also opt out of profiling for marketing purposes.

Children and Minors

Our services are intended for adults only. We do not knowingly collect personal data from individuals under the minimum legal age to gamble. If we learn we have collected data from someone underage, we will take steps to delete it.

Security Measures

We use a combination of technical and organisational measures to protect personal data, including encryption, access controls, monitoring, and secure development practices. We regularly review and update our security measures in line with industry standards.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we make material changes, we will notify you through the website or via your registered contact details. Continued use of our services after changes indicates acceptance of the revised policy.

Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our data practices, please contact our privacy team at:

[email protected]